Case: End-to-End Monitoring

A global retail giant was stuck in a traditional IT monitoring solution and was facing several challenges:

• Fragmented understanding with no end-to-end view of the customer digital experience journey across multiple IT solutions

• A hybrid landscape with a mix of on-prem and cloud based components made it difficult to maintain a single unified monitoring solution

• Often conflicting requirements on the monitoring from various stakeholders in the business

CMI was engaged and drove the implementation of Splunk as a monitoring data lake solution focusing on business process End-to-End Monitoring. The result was a robust monitoring solution supporting both the company’s legacy and cloud based applications, enabling an efficient and robust business flow across the retail giants complex IT landscape.